This post office is terrible, their customer service is awful although not intentionally mean, just inept. I have filed a complaint before only to be forwarded to this post office to lodge my complaint without further follow up or accountability from a higher office or official.
I have also called to find out if I can pick up my package after 11am, and in stead of telling me they are already on lunch, they answer the phone, tell me i can pick it up, I go there only to waste time and gas to find out it IS their lunch period.
Again, I appreciate the policies in place to prevent fraud, but who carries cash anymore? And some people want you to check their id if they're paying via credit card.
I am hoping that this review will get their attention and that others may join me in pointing this out.
This is my local post office and they have routinely disappointed me. At one point I requested my packages be left at the office because I live in an apartment and I am worried about my packages being moved or taken by neighbors or visitors. As such, I call and ask them often if the package was taken by the driver because they still deliver small packages that will fit in my mailbox.
This is not the first time I've came to drop off package that needed to go out for work. Wether it be a clients meds or blood work that needs to go out to the lab, or even personal mail. Today, I went to drop off a package, and clearly labeled all over that the middleville post office is open TIL noon. And closed from noon to 1:00 for lunch. Again this is NOT the first time I've shown up BEFORE noon and the post office as already CLOSED for lunch. I'm very displeased again. I only get one lunch to do this on, after that we are short staff so someone can run a package that should have been already dropped off but couldn't be because someone wanted lunch early. I was there today at 11:55 and lights off and door locked. I've been there before many times, but it seems like 10min before noon, and its more likely than not the post office has already closed. I didn't even want to leave a one star rating but i had too to post this.
I love my local post office, they go out of their way to be helpful. The postal delivery ladies even drive up my awful driveway to bring me a package so I don't have to trek all the way into town. They are closed for lunch between 11-12.
I'm not really sure how to rate this post office. It's not like associate's are mean or rude, but the retail clerks seem to inconvenience you. Example: Toady I went in to buy a booklet of stamps. All of my credit cards say "c.i.d" on the back. Other post office clerks ask (and check) for my ID and send me on my way out the door. However, this clerk told me they (this post office) don't allow it...only signed credit cards. I needed to pay another way. I really appreciate the steps you're taking to prevent credit card fraud. But I was using my Costco credit card that had my face on the back of it so there was multiple ways to verify the card was mine.
To be closed during the hour of 11:00 am and 12:00 pm is very inconvenient, however I have always had good customer service.
I have routinely called and they will either misplace it or tell me it is with the driver when actually it is at the office which makes me wait an additional day until I can pick it up. Many of the errors could be easily fixed by them taking a minute to actually look, which they do not.
United States Postal Service is a US Post Office based in Middleville, Michigan. United States Postal Service is located at 220 S Broadway St, Middleville, MI 49333, USA.
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